Photo Repair Frequently Asked Questions

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  • My original photo is in terrible shape, is there hope for it?

    There is almost no such thing as a completely lost cause. So, submit the file for analysis--and let us know what your desires are for the finished product--heck, that part is free.

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  • What does online photo repair service cost?

    Every photo job is different depending on the complexity of needed repairs and/or the client's requirements. As a result, we will evaluate your photo, discuss your requirements and expectations, then provide you with a firm price at no obligation to you. You can get an idea of what your photo repair will run by checking out the various examples accessible from the home page or the sitemap.

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  • How long does it take?

    The average photo repair or photo restoration can be turned around in a day or two. If substantial repairs are required, it could take a little longer.

  • What if I don't have a scanner?

    Many Office Supply Stores have "copy centers" where you can get just about any size photo scanned and put on a disc for you.

  • What is "dpi", and how do I know if my scan is 300dpi?

    "dpi" is the acronym for "dots per inch." To confirm that your photo has been scanned at 300dpi, go to "explore" open the directory that has your photo file (ie: the disc or file that has your photo), and let your cursor rest on the file name or thumbnail. You will get a little box that gives you dimensions such as 1200x1800. Divide the dimensions by the physical size of the photo. In the case of the example here, the photo is 4 in. x 6 in.; 1200 divided by 4 equals 300 and 1800 divided by 6 equals 300--that's your dpi.

  • What is "rgb?"

    "rgb" is the color mode your scanner will give you if you use the "color photo" setting to scan--no worries, but if you have your photo scanned at a copy center it is best to specify that you want "rgb color."

  • What is "jpg?"

    "jpg" is a photo file type. Like rgb, jpg is what your scanner will give you, but specify if you go out for the scan.

  • What if I want the repaired/restored photo to be larger than the original?

    It's just math, but don't get nervous--it's simple math.
    Here's how it works: take that 4 in. x 6 in. photo (for instance) and decide how big you want to print the repaired file. Let's say you want to print it at 8 in. x 12 in. You'll be doubling the size of the original, so double the dpi--in this case a 600dpi scan. To quadruple the original size of the photo, you would need a 1200dpi scan. Check the settings on your scanner, and if it doesn't go to a high enough dpi--find the nearest copy center that can do the job for you.

  • What if all this scan business is giving me a headache?

    Don't give up, just send us an e-mail describing what you are working with and we'll walk you through it or provide you with an address to mail your original to-along with tips to keep your photo safe in the mail.

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